Tel Asistan — AI that answers the phone and WhatsApp around the clock
A voice AI assistant that picks up within seconds, recognises the caller, books appointments and answers order and shipment queries. There is no cap on concurrent conversations, so nobody waits on hold at peak hours.
What it solves
Every business with inbound calls has the same three problems: calls missed at peak hours, nobody answering outside working hours, and the same questions answered over and over all day. All three translate directly into lost sales.
Tel Asistan handles inbound calls and WhatsApp messages through the same dialogue engine. It recognises the incoming number, sees past orders, checks shipment status, books an appointment in an available slot, and transfers the call to the right department when needed.
The assistant is not a phone menu: the customer speaks naturally and it answers the same way. Audio and a transcript are kept for every conversation, so you can report on which topics come up and where demand is being lost.
- Voice and WhatsApp in one assistantBoth channels use the same knowledge base and the same workflows, so a customer switching channels does not have to start over.
- Unlimited concurrent conversationsCampaign, rush hour or peak season makes no difference; calls are never queued or met with a busy tone.
- It talks to your systemsIt connects to your CRM, ERP and e-commerce platform and reads order, shipment and stock data live during the conversation.
- Appointments and routingIt finds an available slot and creates the booking, and hands over to the right person whenever a human is required.
- MeasurableProduct data shows an average response time of three seconds, savings of up to 70% in operating cost, and up to 48% more conversations converting to sales.
Let's adapt this solution to your business.
Share your current infrastructure, your expectations and your budget range, and we will work out which part an existing product covers and which part needs custom development.